Terms of Service

Please read these terms carefully before using the Flame app

Last Updated: July 6, 2025

Acceptance of Terms

Welcome to Flame, a dating application operated by Intersoft. These Terms of Service ("Terms") govern your use of the Flame mobile application and related services (collectively, the "Service").

By downloading, installing, or using the Flame app, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

Important Notice

You must be at least 18 years old to use Flame. By using our Service, you represent and warrant that you are at least 18 years of age.

Description of Service

What Flame Offers

Flame is a dating platform that allows users to:

  • Create dating profiles with photos and personal information
  • Browse and discover other users' profiles
  • Express interest in other users through likes and matches
  • Chat and communicate with matched users
  • Access premium features through paid subscriptions
Service Availability

We strive to provide continuous service availability, but we cannot guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to:

  • Scheduled maintenance
  • Technical difficulties
  • Server issues
  • Other factors beyond our control
Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Service.

Account Registration and Security

Account Creation

To use Flame, you must create an account by providing:

  • Valid email address
  • Accurate personal information (name, age, gender)
  • Profile photos
  • Location information
Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information is accurate and up-to-date
Account Authenticity

You agree to provide only truthful, accurate, and complete information. Creating fake profiles or misrepresenting yourself is strictly prohibited and may result in account termination.

User Conduct and Prohibited Activities

Community Standards

Flame is committed to maintaining a safe, respectful environment. All users must:

  • Treat other users with respect and kindness
  • Use appropriate language and behavior
  • Respect other users' privacy and boundaries
  • Report inappropriate behavior or content
Prohibited Activities

The following activities are strictly prohibited:

  • Harassment or Abuse: Threatening, intimidating, or harassing other users
  • Hate Speech: Content that promotes discrimination, violence, or hatred
  • Spam: Sending unsolicited messages or promotional content
  • Inappropriate Content: Sharing sexually explicit, violent, or illegal content
  • Impersonation: Pretending to be someone else or creating fake profiles
  • Solicitation: Requesting money, gifts, or personal information
  • Commercial Use: Using the Service for business or commercial purposes
  • Illegal Activities: Using the Service for any illegal purpose
  • System Abuse: Attempting to hack, modify, or disrupt the Service
Enforcement

Violation of these rules may result in warnings, temporary suspension, or permanent termination of your account without prior notice.

Content and Intellectual Property

Your Content

You retain ownership of the content you post on Flame, including photos, messages, and profile information. However, by using our Service, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content within the Service.

Our Content

The Flame app, including its design, features, and functionality, is owned by Intersoft and protected by copyright and other intellectual property laws. You may not:

  • Copy, modify, or distribute our content
  • Reverse engineer or attempt to extract source code
  • Use our trademarks or branding without permission
  • Create derivative works based on our Service
Content Removal

We reserve the right to remove any content that violates these Terms or our community standards, without prior notice.

Payments and Subscriptions

Premium Features

Flame offers premium features through paid subscriptions, including:

  • Unlimited likes and matches
  • Advanced filtering options
  • Priority profile visibility
  • Additional messaging features
Payment Terms

By purchasing a subscription, you agree to:

  • Pay all fees associated with your subscription
  • Provide accurate payment information
  • Automatic renewal unless cancelled
  • All payments are processed securely through PayPal
Refunds and Cancellation

Refund Policy: All subscription payments are final and non-refundable, except as required by applicable law. You may cancel your subscription at any time, but you will continue to have access to premium features until the end of your current billing period.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using Flame, you consent to:

  • The collection and processing of your personal information as described in our Privacy Policy
  • The use of cookies and similar technologies for analytics and functionality
  • The integration with third-party services (Google, Facebook, PayPal)

Please review our Privacy Policy to understand how we handle your information.

Disclaimers and Limitations of Liability

Service Disclaimer

The Service is provided "as is" and "as available." We make no warranties, express or implied, regarding:

  • The accuracy, reliability, or completeness of the Service
  • The availability or uninterrupted operation of the Service
  • The quality or outcome of matches or relationships formed through the Service
Limitation of Liability

Important: To the fullest extent permitted by law, Intersoft shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to damages for loss of profits, data, or relationships.

User Interactions

We are not responsible for:

  • The conduct or actions of other users
  • Interactions between users outside the Service
  • The accuracy of information provided by other users
  • Any harm that may result from meeting or interacting with other users

Termination

Your Right to Terminate

You may terminate your account at any time by:

  • Deleting your account through the app settings
  • Contacting our support team
  • Uninstalling the app (though this does not delete your account)
Our Right to Terminate

We may terminate or suspend your account immediately, without prior notice, if:

  • You violate these Terms of Service
  • You engage in prohibited activities
  • Your account is inactive for an extended period
  • We are required to do so by law
Effects of Termination

Upon termination:

  • Your access to the Service will cease immediately
  • Your profile and content may be deleted
  • You will no longer be able to access matches or messages
  • Subscription fees will not be refunded

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of El Salvador, without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through:

  • First, good faith negotiations between the parties
  • If unsuccessful, binding arbitration in El Salvador
  • The courts of El Salvador for any matters not subject to arbitration

Changes to Terms of Service

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on this page
  • Sending an in-app notification
  • Emailing you at your registered email address

Your continued use of the Service after any modifications constitutes acceptance of the updated Terms.

Review Regularly: We encourage you to review these Terms periodically to stay informed of any changes.

Questions and Support

If you have questions about these Terms or need support, please don't hesitate to contact us. We're here to help!

For terms-related questions, technical support, or general inquiries, reach out to our team using the contact information below.

Contact Us

Questions about these Terms of Service? We're here to help!

Support Team

supporto@flame-ia.com

General Inquiries

info@flame-ia.com

Address

Intersoft
Urb. San José No. 14
San Miguel, El Salvador